Mobile loyalty program improves customer retention for restaurants

Mobile loyalty program and restaurants

The restaurant industry is highly competitive, and restaurants constantly need to find ways to differentiate themselves from their competitors. A mobile loyalty program provides an excellent solution to this by offering a platform for customized benefits and offers to customers. Automated programs such as stamp cards, bonus or point accumulation, or visit tracking help restaurants build a database of their own customers and their behavior, thereby fostering loyalty. With the information gathered, the restaurant can improve its products and services to better meet customer needs and expectations, which in turn increases customer loyalty and provides security in the face of fierce competition. With Intellipocket’s solutions, a restaurant can quickly and easily create a loyalty program or digitize an existing program.

To create a successful loyalty program using Intellipocket’s program platform, follow these steps:

Design the program: choose the Intellipocket program platform (stamp card, bonus, or visit tracking) and define the rules for rewarding customers.

Choose the appropriate platform: select Intellipocket’s card platform, either a simple branded card for Google and Apple Wallet or your own branded application.

Market the program: Inform customers about the benefits and guide them to join the program through customer meetings, social media channels, and your website.

Train the staff: Provide training to the staff to recommend the benefits to customers and to effectively utilize the loyalty program.

Track progress: Monitor the growth of the customer database and the utilization of benefits. Modify the program according to the needs and preferences of customers.

Reward customers: Generate additional sales by marketing relationship-enhancing benefits to loyal customers.

Maintain the program: Update the benefits periodically to keep the loyalty program engaging and interesting for customers.